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Conditions of Use

Please note: This is a translation of our german conditions of use. The german version (ABG) based on german law is valid in its original form. This translation is merely being provided for your convenience. We hereby disclaim non-liability for the wording and phrasing of this english version.



Conditions of Use

 

1. Scope of application 

The following conditions of use apply to all parts of the TROLLART online shop.

2. Contracting parties

The two contracting parties are you, as a customer and TROLLART.

Your individual contract data and personal information will be stored for the processing of the order. Order information entered during ordering will be transmitted to you via e-mail. Our conditions of use can be viewed at any time at www.trollartshop.trollart.de  by clicking on "Conditions of Use". Should you have registered an account with TROLLART, your order details and personal information can be viewed at www.trollartshop.trollart.de by clicking on "Your Account".

3. Offers

Handmade and unique special product made by TROLLART or other artists can vary slightly from their illustrations. The overall impression of the object and described process of production remains untouched. Small variations and technical changes to the objects are possible insofar as they are reasonable.

4. Conclusion of contract 

By clicking the "Order" button in the TROLLART online shop a binding contract has been entered into by the contracting parties for the items contained in the shopping cart. The confirmation of the order is sent immediately after the order. The sales contract concludes with the delivery of goods or our confirmation of delivery.

 

5. Right of withdrawal

 

You are entitled to withdraw from this contract within 14 days without giving reasons.

The cancellation period is 14 days starting on the day you, or an appointed third party who is not the carrier of the delivery, take possession of the goods. To exercise your right of withdrawal you need to take the following steps:

Inform us

TROLLART - Gudrun Schön, Amselweg 16, 35444 Biebertal,  Tel. (0049) 06409 8080 411, info(at)trollart.de

by means of an unambiguous statement (e.g. a letter delivered by mail, or by e-mail) about your decision to withdraw from the contract. You may also use the example form given, it is however not required.

Special productions based on your requirements and specifications and productions on demand are excluded from the right of withdrawal.

To maintain your right of withdrawal it is sufficient to send the notification of withdrawal within the cancellation period.

Consequences of withdrawal

Should you decide to withdraw from this contract, we will reimburse all received payments including shipping fees (excluding additional fees potentially resulting from having chosen a higher priced special shipping option than the one we offered). This reimbursement will be made within 14 days of having received your notification of withdrawal by the same method of payment originally used by you, unless both contracting parties have previously agreed to a different method of payment. Under no circumstances will you have to pay fees for the reimbursement.

We are legally justified in withholding reimbursement until we have received the return delivery of our goods or until you have provided proof of shipment, depending on which occurs first.

You are obliged to return the goods immediately, at the latest within a 14 day time frame beginning on the day of your notification of withdrawal from the contract. This requirement is met if the day of shipment for the goods lies within said 14 day time frame. The immediate cost of return shipment is your own responsibility.

For a potential loss in value of our goods you will have to take responsibility only if said loss in value has been caused by your handling of the goods in a manner that was not required to ascertain the goods'  properties, qualities and functionality. 

 

6. Duration of delivery, shipment and payment

All prices include VAT and packaging but exclude shipping fees. Payment is possible by prepayment via bank transfer, direct debit, PayPal or credit card (Mastercard and Visa). Delivery is made from our inventory to the address provided by you. Find more information on shipping fees and delivery duration to your country XXXXXXXXX. When shipping into non EU countries, customs duties may incur. In that case, please contact your national customs office for more information.

Delivery duration within Germany in provided within the item description.

 

7. Reservation of propietary rights

We retain legal ownership of any delivered goods until full payment for outstanding bills between the contract parties, insofar as they have existed at the time of delivery, has been made and received.

 

8. Warranty

Warranty is handled according to legal regulations. In case of deficencies, blemishes or fault with the goods we have the right to correct and ameliorate. Should the amelioration fail or should replacement goods also prove faulty, you are entitled to demand reimbursement or reduction of price.

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